Terms and Conditions That Control Booking a Trip with Himalayan Hero Adventures Himalayan Hero Adventures ("Company" "we" or "us") is an online platform that provides opportunities for travelers to plan and book a variety of adventure trips and trekking services. Accessing or using the website at: https://www.himalayanhero.com (the "Site") and booking any product or service from such Site represents that you have accepted to comply with these terms and conditions (the "Terms"). Privacy Policy As Himalayan Hero Adventures value your privacy, they protect any personal information about you. Kindly read our privacy policy before using our website or services. By using our site or services, you will have accepted both these conditions as well as that of our privacy policy. Should you have any inquiries or grievances regarding our privacy policy, please feel free to contact us at [email protected] or whatsapp us at +9779801127073. Booking Policy Himalayan Hero Adventures Reservation is only possible after completing the booking form. A partial payment amounting to 10% of entire tour costs must be done at least 30 days before the date of travel. Non-adherence to deadline in effect may cancel booking. The remaining part may be paid upon arrival in Kathmandu except when your trip is to Bhutan and Tibet, in which case the balance must be settled 20 days bent to departure. We reserve the right to cancel your trip if you fail to follow this. Postponement, Cancellation & Refund Policy In case of change in plans, the previous amount will be transferred to the rescheduled trip with us. If canceled, the 10% down payment will remain as a cancellation fee, while the rest will be repaid into the bank account or credit card. If unforeseen circumstances make you unable to attend, you can choose another date to travel. Cancellations, rescheduling, and changes must be sent via email 14 days in advance of the tour's start date. To learn more on how to make a reservation, check the How to Book a Trip section. Changes in Prices All tour rates are quoted in US dollars and may vary at any time. The price will be secured once the booking is confirmed with a deposit, except in events of substantial currency fluctuations, new taxes from the government, or any costs beyond our control. Cancellations for Bhutan tours would be subject to a 20% cancellation fee of the trip cost. For Tibet tours, it is 50%. Note: These cancellation fees for Bhutan and Tibet tours are contingent on the applicable policies of our Bhutan and Tibet agents. Last-Minute Bookings We do accept last-minute bookings for treks and tours in Nepal. Bookings can be made at least three days prior to departure. Last-minute bookings cannot be made for tours to Bhutan or Tibet, however. Mode of Payment Pay either in cash, through credit card, or via SWIFT/Wire Transfer. A processing fee of 3.75% applies for this mode of payment, while other extra banking charges for SWIFT/Wire Transfer shall be for your account. For further details, please refer to our payment section, How to Make a Payment. Assumption of Risk Yet, some aspects of the tour carry inherent risks to your health and safety that we neither cause nor control. You assume all responsibility for any risk attached to being on tour, as well as compliance to all local laws and regulations. Illegal acts, or acts that could threaten yourself or others, will end all tours immediately without refunds given. Liability Himalayan Hero Adventures shall not be responsible for the loss, damage, accident, injury, illness, or change of itinerary that is beyond our control. Additional expenses are borne by you in such cases. We do not give any guarantees on the performance of third-party service providers (e.g. airlines, hotels, buses), and we reserve the right to modify the itinerary, as well as change the routes and departure times, if it involves safety. Incomplete Tour Refund will not be made for any shortening of a tour due to reasons related to the client, such as illnesses, family emergencies, late arrival, or any other unforeseeable circumstance. No refunds or discounts will be delivered in these cases. Flight Cancellations and Delays Flight delays and cancellations are common during Nepal's monsoon season; hence, it is advisable to plan for dos extra days as contingency. Travel insurance that covers delays and cancellations in flights is highly recommended, as Himalayan Hero Adventures are totally abjured from any losses or extra costs aroused from flight delays and cancellations. Travel Insurance We highly recommend being covered for comprehensive travel insurance for trekking and climbing expeditions above 2,500 meters. Insurance should cover medical expenses and emergency evacuation. The copy of travel insurance must be shown upon your arrival in Kathmandu before the tour starts for your safety. Privacy Policy Using our site and booking a tour should be equal to accepting our Privacy Policy. Check Privacy Policy section on the website for all details. Update of Terms and Conditions Himalayan Hero Adventures reserves the right to update these terms and conditions at any time. It is your responsibility as a client to check the terms from time to time, especially at the time of booking a travel package. The changed terms and conditions would be made available on the website, and by booking a package with us, you agree to have read and understood these terms.